Safe Dining for the Susceptible Customer: 7 Professional Views During Survey

CULTURE CHANGE IN DINING AND REGULATORY COMPLIANCE

Ask yourself WHY your facility may not have implemented CHANGES FOR YOUR RESIDENTS TO MAKE DINING CHOICES? Did you know there may be psychological HARM to your residents? HOW can you reduce barriers from resistant staff? How can YOU promote liberalized diets, resident rights, & self determination &“All decisions default to the resident?” Are you helping your facility prepare for survey by studying the right of choice & regulations? Or has it just been too DIFFICULT to change? Many will identify with concerns that challenge this fictional nursing home, struggling with an actual deficiency in F 151 (Resident Rights). STUDY & SHARE the discussions & referenced quotes from pdf documents. Use these in development of stronger resident-directed dining systems. Many quoted references and applied concepts come from timely Symposium Papers developed for CMS/Pioneer Network: Creating Home II: Dining 2010 (www.pioneernetwork.net) in which I had the honor of presenting. I participated on the ADA committee to develop the new Standards of Practice for the Dietitian in Extended Care Facilities (available in JADA in April 2011.) The committee had to completely reword the medical model of dietetics (heart healthy, live longer) as practice standards of the LTC dietitian are so very different (seeking quality of life as defined by resident.) Continuing a watershed year, I was lead on 1st DMA Position Paper, entitled the Role of the Certified Dietary Manager in Resident-Directed Dining (April 2011.) I share research that I found from Mayo Clinic for decision making & informed choice/refusal. It will be referenced in new dining practice standards from CMS/Pioneer Network Task Force (out in fall 2011), partially taken from symposium papers, application, & recommendations. So much information is available. Are you prepared to help your IDT implement new dining changes?

Join me: Become an Advocate for Elder’s Dining Rights in Nursing Homes! …

Those with loved ones in a nursing home understand the important of this aspect of your loved one’s daily life. Would you see your loved one in a state of hopelessness where almost all decisions regarding dining were made for her? In the manual, the dietitian Victoria laments about her former life as a surveyor who surveyed with protocols for the right, safe, and proper nutrition, not realizing the loss to resident rights and choice. She thought she was making a difference in the lives of many elderly just as I did when I surveyed and trained other surveyors in my past surveyor life. This challenge of change to recognize resident rights in dining with all decisions defaulting to the resident (without the preemptive strike of needing to be in regulatory compliance or safely protecting the resident) is slowly being embraced by both surveyors and providers alike. This is NOT new with YEARS of well documented research promoting the need for this change. Who-dietitians/managers/surveyors-really got quality of life issues? The surveyor’s emphasis was definitely to identify and prevent the potential of physical decline or harm from inadequate nutrition. During my surveying, I don’t recall a concept of psychological harm from NOT allowing a resident to have daily dining decision making and to make informed choices with a right of refusal in dining. Understanding this type of new harm and how it can be prevented by supporting resident rights of choice is the intent of regulation. The questions are: Who has the right to make decisions? What are facility responsibilities when choices are made?

I invite you to help make the difference for your resident, in a supportive “home- like” environment: The right to decide if she wants to have any dietary restriction or ordered diet at all, including the right of informed choice to refuse dietary restrictions that might put her at choking risk. The right to arise when she wants and eat or not eat breakfast. The right to stay up late and snack throughout the day. The right to decide if she wants to partake of any foods brought in by visitors or staff as she would have in her own home. The right to greater variety and flexibility in mealtime offerings just as she would have in her own home. May your nursing home residents benefit from your advocacy on their behalf! As a member of the Baby Boomer generation, be forewarned, we are definitely going to BOOM in our demands and knowledge of our dining rights! Thank you for your understanding as this author humbly tries to present insights of fictional characters mixed with references and regulations (not easy!)

This manual is finished and awaiting CEU approval from ADA and DMA. Watch for an order button to buy on PayPal by mid March.

Read Early Reviews:

This is your best yet! I wanted to stop, take notes, make lists, and put everything in it to good practice.   Thank you. Timely in providing the necessary information needed by practitioners to understand the intricacies of the changes in the approach, mind-set and process used by  nursing home operators and surveyors to provide self-determination and freedom to chose the care received by the new generation of elders.
--Digna Cassens, MHA, RD

We finally have a definitive, well-written manual on the process to convert our homes to resident-centered, resident-directed nutritional care!  Linda's manual truly incorporates the Culture Change principles.  It focuses on the resident's rights and our professional obligation to insure the care our residents deserve, with extensive references for further information
--Ruth Rauscher MA, RD, CSG, LMNT

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